Easily manage cash receipts and distributions from within the p1 Life system!

Cash Receipt Options

1.     Add Cash Receipt Record – This button is used when the customer care rep wants to add a cash receipt that will be applied to the customer’s account.  The dollar amount available to the rep is controlled by security.

2.     Modify Cash Receipt Record – This button allows the customer care rep to change an existing cash receipt.  There must be a positive dollar amount remaining for the cash record to be modified.

3.     View Cash Receipt – This displays all cash receipt records for the policy.

4.     Apply Cash Receipt – This will allow the customer care rep to apply an open cash record to an open billing record. This is generally used when there has been some type of problem on the account and a supervisor has waived a month of billing.

5.     Undo Applied Cash – This button will undo applied cash.

6.     Reverse Premium – This allows a customer care rep to reverse a premium payment.  There is a drop down box to select the reason the premium is reversed.  This does not create a refund to the customer as it is a way to say that the premium has actually failed to be billed properly the first time.  It updates the billing record back to an unpaid status, which will be billed again.

Cash Disbursement Options

1.     Add Cash Disbursement Record – This button is used when the customer care rep wants to add a cash disbursement record.  These are funds that will be disbursed from the company to the customer.  The dollar amount available to the rep is controlled by security.

2.     Modify Cash Disbursement Record – This button allows the customer care rep to change an existing cash disbursement.  There must be a positive dollar amount remaining for the cash record to be modified.

3.     View Cash Disbursement Receipt – This displays all cash disbursement records for the policy.

4.     Apply Cash Disbursement Receipt – This will allow the customer care rep to apply an open cash disbursement record to an open billing record. This is generally used when there has been some type of problem on the account and a supervisor has waived a month of billing.

5.     Undo Cash Disbursement Record – This button will undo applied cash.

1.     View ARAP Balances – This shows all billing records.  The customer care rep can change the status of an unpaid ARAP record if needed.

2.     View Cash Details – This shows the cash detail records.  This has the date the premium was collected, the paid to date and the payment type.

p1 Cash Management Menu

p1 Cash Management Menu